Residential Property Management

Our service includes much more than just managing property

What we can do for you

On-Going Communication

A secure online account provided which keeps you updated on property activity, including vacancies, leasing, maintenance, inspections and financial reports.  Whether you live a few blocks from your rental property or hundreds of miles away, you can monitor the activity of your property from the convenience of your computer, 24 hours a day anywhere in the world. In addition to your account, the local team of highly-trained staff is there to answer your questions and work with you to get the best return on your investment.

Comprehensive Marketing & Advertising

For each day your property is vacant, that’s money out of your pocket.  Professional management costs are easily offset by shorter vacancy times. Experienced marketers fill vacancies – faster.  Your property is advertised on high traffic rental and classified websites.  Professional, experienced leasing agents respond promptly to inquiries and advise prospective tenants on details about the property, and show your home in the best possible light. Prior to marketing and advertising your rental property, experts also advise you in two important areas: 1 Setting a competitive monthly rental rate based on a comprehensive analysis of property condition, upgrades, school districts, location and access to transportation, and area rental market rates.and 2 Getting your home ready to rent faster, to a high quality tenant, by providing recommendations and guidance on how to make your property rent-ready

Thorough Tenant Screening & Selection

Placing the wrong tenant can quickly cost you what you save in professional management fees. Every tenant application is evaluated based on credit, criminal background, employment verification and residency/rental history. Thorough screening complies with all applicable laws. When a qualified tenant is found, the lease is signed and a move-in condition assessment of the rental property is conducted with the approved tenant.

Full-Service Leasing

Your leasing agent manages the lease signing with the approved tenant, using a professionally prepared lease, and ensures that all proper contracts are executed correctly.  During lease signing, the tenant also receives education that will assist in preserving your property’s value.  The tenant also pays all rent, deposits and any fees in accordance with local legal and financial regulations, which are recorded in your online account.

Finally, the leasing agent and approved tenant conduct a walk-through to document conditions.  This important walk-through assists in accurately assessing any changes in conditions when the tenant moves out.

Regular Evaluations

Professional evaluations of your property both inside and out are beneficial to ensure tenants are complying with the terms of their lease and to assess property conditions.

We will typically conduct move-in, periodic, and move-out evaluations. Documentation and photographs from these evaluations assist in determining needed maintenance and repairs to maintain your home’s value and avoid more costly repairs if left unattended. Evaluations also assist in resolving tenant issues that may potentially arise in the future.

Cost-Effective, Reliable Maintenance

Maintenance is a necessary expense in property management, and the return on your investment can be significantly impacted without timely, cost-effective repairs and upkeep. In the end, you’ll save time and money and ensure repairs are done in a professional manner, by trustworthy maintenance personnel.

Each we have an extensive network of contractors, vendors and in-house staff to handle property maintenance and repair work.  In addition, partnerships with national and local vendors provide discounted equipment and services and assists in minimizing maintenance expenses.

Our statistics

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Occupancy rate so far this Year
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Successful Maintenance requests within 24 Hours

Our COMPLETE MANAGEMENT SERVICES

  • Comprehensive marketing to find a suitable tenant

    Our fully trained team are highly experienced and will promptly rent out your property to the right tenant. Our Property Management package includes services such marketing in the best online platforms, handling prospective tenant viewings as well as working with the best realtors in the market to make sure you don’t loose out on any rent income.

  • Obtaining tenant references & identity verification

    It’s not just about renting your property out , but its about renting to the right tenant. That is why we run a full tenant background check, credit history check, we verify employment info, ID Verification as well as previous landlord history check, this ensures that the tenant placement will be as trouble free as possible.

  • Preparation of tenancy agreement

    Our Team is well trained, we make sure that the legal contract that you and your tenant enter into is not lopsided and we work hard to have you covered, we negotiate the terms of your rent agreement,  all ways having  your best interest at hand.

  • Pre-tenancy safety checks, clean & inventory check-in

    We carefully inspect the premises and create an inventory of items as well as an inventory of any damages, or potential risks , we make sure that there are no misunderstandings between tenants and landlords to do this we ensure that everything is documented correctly.

  • Collection of rent & Proactive credit control

    Our fully trained team are highly experienced in prompt rent collection and credit control as well as maintaining proactive relationships with tenants.Our Property Management package includes services such as collecting rent, handling administration as well as assistance with more complex issues and the provision of a 24-hour emergency helpline.

  • Online Portal 24/7

    As a landlord you can securely sign, view and download your statements and rental documents through your online account, from wherever you are, 24/7.

  • Dedicated Property Manager

    More and more tenants request managed properties as it allows a more professional service, removing the emotion from both sides As a landlord and as well as for your Tenants there will be a single point of contact and that will be your dedicated property manager, he/she will know the ins and outs of your property as if it were their own and will strive to have a excellent working relationship with both Landlord and Tenants.

  • Transfer of utilities

    Part of the service is to ensure all utilities are promptly transferred to your tenants and when a  new Tenant moves in makes sure all old balances are settled from the previous tenant.

  • Arranging payment of outgoings

    We not only do rent collection but we also ensure that any Landlord obligations are fulfilled with the authorities, we make you SCD tax payments and pay any municipal fees that are the Landlords obligation to pay or that has to do with the ownership of the property we are managing.

  • Access to panel of vetted contractors

    Our online system gives you the power to check which contractors we use and you can authorise any work needed to be done, you view directly any tenant requests that were submitted  our system is completely transparent.

  • 24-hour emergency contractors

    24 hours a day, 365 days a year Corporate and high-calibre private tenants expect 24/7 service when they rent a property and as a landlord it can be difficult to live up to their expectations. When we manage your property we offer your Tenants just that.

  • Property inspections

    We carry out a thorough inspection every year providing a full colour brochure with recommendations and details on any improvements should they be required, giving you reassurance that your property remains in sound condition for future rentals, as well as minimising the cost of repairs by acting in good time.

  • Managing the check-out process

    Just as with the check in we do a rigorous check out procedure , we ensure that the Property is returned in the same excellent condition it was handed over to the tenant at the time of delivery, any damages are well documented

  • Deposit claim negotiation, compilation & submission

    In the event there is a tenant dispute we handle everything, we will firstly negotiate with the Tenant and in the unlikely event that we cannot reach a solution then we employ a professional legal team specialized in real estate law, who undertake to litigate and see through any claim or case all the way until justice is served.

  • Key Holding Service, Equipments and fittings

    Properties usually need upgrading and furniture and equipment may need a replacing , no need to worry about that we take care of everything , from scouting to find the best possible deals for the best equipment for your property , we will send you the quotations for approval and make sure all is delivered and installed on premises,

  • Reporting System

    You have an abundance of reports, from rent roll, comparisons month on month  , month on year, expenditure vs income , rental owners statements , expense breakdowns and so many more all at a touch of a button available to you 24/7/365 days a year!